Support Services

For additional services that you can go to for help, please see the following organisations that can support you, those you care about, and your community.

To report a crime or serious emergency visit In an Emergency.

Infoxchange Service Seeker

Infoxchange Service Seeker is Australia's most extensive electronic health, welfare, and community services directory.

Service Seeker provides up-to-date information across a number of classifications including; aged, counselling, disability, drug and alcohol, education and training, employment, family, financial, health, housing, law, multicultural, recreation and youth.

 

Charities

Australian Red Cross

After a distressing event has happened: Information for supporting communities, families and friends after distressing events

St Vincent de Paul Society

St Vincent de Paul Society provide people in immediate crisis with food, clothing, other everyday essentials, help with bills, a friendly face to listen and importantly referrals as needed to other helpful services.

• Phone: 13 18 12 (option 3)

Children and parents

Kids Helpline

The Kids Helpline assist in a commitment to the safety and wellbeing of children and the protection of children from harm.

• Phone: 1800 551 800

Parent Line

The Parent Line is a free telephone counselling and support service for parents and carers with children aged 0 to 18 who live in NSW. 

Crime and victims support

Anti-Discrimination NSW

• Let us know of an incident: Online incident discrimination reporting.

Child Protection Helpline

The Child Protection Helpline can be used to report your concern if a child is at risk of abuse, neglect or significant risk of harm.

• Phone: 13 21 11

Crime Stoppers

Use Crime Stoppers to report actual or suspected criminal information confidentially.

• Phone: 1800 333 000
  

NSW Domestic Violence Line

The NSW Domestic Violence Line help's and support with emergency housing, understanding domestic and sexual violence, sexual consent and the law, legal help, and how to stay safe. Available: 24 hours a day, 7 days a week.

• Phone: 1800 65 64 63.

Police Assistance Line

Use the Police Assistance Line to report a crime, or seek support for victims of crimes (aside from life threatening or time critical emergencies). 

• Phone: 131 444

NSW Police Force resources

• Hate crimes: How to report a hate crime if you ever feel unsafe or threatened.

NSW Victim Access Line

The NSW Victim Access Line assists with victims compensation and counselling. They are a single entry point for victims of crime in NSW to access services. 

• Phone: 1800 633 063

Education and schools

• Multicultural education: Support in times of crisis: Information from the NSW Education about supporting students and their families that may have been affected by international social and political crises such as civil unrest and war.
• Multicultural education: ARCOs: Information about the Anti-Racism Contact Officer (ARCO) and resources to support their role.
• Strengthening harmony and building resilience in school communities: Advice for schools: A document outlining advice to schools on how to build and maintain harmony and enhance greater social cohesion within the school community.

Emergency services

To report a crime or serious emergency visit In an Emergency.

NSW State Emergency Service (SES)

The SES can support someone who has experienced damage from storms, wind or fallen trees. They also provide assistance to those impacted by bushfires, floods or tsunamis. emergency.

• Phone: 132 500

Government support

Centrelink 

Centrelink provide social security payments and services to Australians. These payments or service may relate to raising kids, living arrangements, ageing, work, education and more.

• Phone: 1800 810 586

Service NSW

Contact Service NSW for legal and police services as well as renewing licences, car registrations and more.

• Phone: 13 77 88

Mental health, health and wellbeing 

(For mental health support see: Mental health support.)

COVID-19 Information and support

• NSW Government COVID-19 information

Mental health support

Beyond Blue Support Service

Beyond Blue Support Service is a mental wellbeing support service.

• Phone:  1300 224 636 

Lifeline Australia

Lifeline Australia is for national suicide prevention service crisis support.

•  Phone: 13 11 14

Mensline

Mensline is a professional phone counselling and online support and information helpline for Australian men.

• Phone: 1300 78 99 78

NSW Mental Access Line 

NSW Mental Access Line offer mental health advice and assessment with recommendations for appropriate care. This may include referral to NSW Health mental health services. 

• Phone: 1800 011 511

NSW Mental health services and programs

• Services and programs: A directory of NSW Health mental health services and programs.

Suicide Call Back Service

Suicide Call Back Service is a counselling helpline for anyone affected by suicide. 

• Phone: 1300 659 467

Transcultural Mental Health Line

The Transcultural Mental Health Line is a telephone service available to support people who live in NSW and who are from culturally and linguistically diverse communities. The Line operates Monday to Friday between 9:00 am and 4:30 pm.

• Phone: 1800 648 911

National Alcohol and Other Drug Hotline

Step Together have referred people to the National Alcohol and Other Drug Hotline when:

• Provides free and confidential advice about alcohol and other drugs for individuals, family and friends, general practitioners, other health professionals, business and community groups.
• The hotline automatically directs the caller to the Alcohol and Drug Information Service in their state or territory. 
  
• Callers can obtain information for a range of alcohol and other drugs related topics through a pre-recorded message system, or can choose to speak with a counsellor or other trained professional who can provide information, support and referrals for people who are concerned about their own, or others alcohol and other drugs use. 

Housing and homelessness

Housing Contact Centre

The Housing Contact Centre find and keep your housing. They help you to apply for private rental assistance or social housing. They also help you to understand your rights and responsibilities as a tenant or request help with a property and find out more about management transfers. 

• Phone: 1800 422 322

Link2Home

Link2Home provides support if someone is homeless or at risk of becoming homeless. Available 24 hours a day, 7 days a week, every day of the year.

• Link2Home Homelessness phone: 1800 152 152
• Link2Home Veterans and Ex-Service phone: 1800 326 989